A New Approach to Telehealth Strategy: Planning for the Pandemic and Beyond

As leaders begin to reposition their organizations in the wake of COVID-19, telehealth is emerging as an essential strategic priority. And as hospitals face the challenge of rebuilding patient volumes in coming months amid widespread and likely continuing consumer fear about visiting healthcare facilities, eschewing the opportunity to develop and employ telehealth may put organizations in serious financial danger.

For hospitals and health systems that already boast robust telehealth programs but are still challenged by the widespread financial constraints of the pandemic, understanding the strategic and financial implications of accelerated, sustained demand for telehealth and positioning their organizations accordingly will be critical to a full recovery.