Robotic Process Automation in Health Care

Digitisation has skyrocketed lately, as companies all over the world try to find new ways of compensating for the issues brought about by remote work. Customer interactions and internal operations have ‘gone under the spell’ of automation technologies even more so than before the pandemic.

Resilience has trumped efficiency as the meta-goal that businesses strive for in some cases, and robotic process automation (RPA) is a key factor promoting it. Automation appears to be a win–win situation for both healthcare providers and patients: enhanced efficiency and lower costs for improved, more direct and human patient care.

During this pandemic, RPA should be fully exploited to reduce the effects of physical and psychological fatigue on medical personnel.