Digital Strategies for Improving Specialty Care and Reducing Provider Burnout

Health systems have traditionally competed locally for specialty care cases. It tends to be a key driver of profitability and a source of competitive advantage. They are now faced with threats that seek to disrupt those referral patterns and drive down prices. Consumers are demanding increasingly shoppable, nonemergent specialty services that are transparent about prices. Employees and payers alike are pushing for value‑based payment models. There's innovative and nimble competitors who are unbundling components of specialty service offerings and offering carve‑out options.

That's a little bit of how the ecosystem is changing. You need to think differently about what you need to do for specialty care. The acceleration of digital adoption during COVID, we have all seen that. We talked about this a little bit before. It creates an opportunity to double down on specialty care by really redesigning specialty practices with digital at its center. How do you produce the right care faster, at a lower cost?