Time and Goals Should Drive Your Post-COVID-19 Care Management Strategy

As COVID-19 outbreaks subside and patients begin visiting their physicians in person more frequently, care managers can increase the efficiency of those appointments by gathering patients’ most current health concerns, questions, and information about any other care received before the encounter.

Automated communication tools for outreach should also be highly customizable so only relevant, easily understood messages are reaching the right patients using the method they prefer, such as phone, email, or text messages.

With meaningful and actionable data and communication tools at their fingertips, care managers can practice more efficiently and engage patients in their care and promote better self-management.

Whether that is in-house or outsourced to a care management partner, or both, optimizing your clinical staffing model will help both patients and the health system reach their goals.