A Promising New Post-COVID World of Virtual Care

Though telehealth has emerged as the rock star in this new era of virtual healthcare, it’s not alone. Virtual check-ins are another accessible tool where providers connect remotely with patients for 10- to -15-minute care visits, typically via smartphone, text, or a phone call.

When used in tandem, a caregiver-directed combination of virtual care visits and in-office appointments—or hybrid care–can benefit both patients and providers.

Again, technology plays a vital role here. Virtual and in-person care delivery can only be as successful as the communication methods needed to effectively connect with patients.

A text-first approach to appointment reminders significantly increases patient open and reply rates while sending automated appointment reminders can increase confirmation rates by nearly 160 percent.