4 Ways Health Systems Need to Reinvent Themselves to Compete

For about a decade, digital health has been slowly winning the battle against healthcare’s slow pace of change. Digital found an unexpected ally in Covid, as the pandemic forced health systems to adopt virtual solutions wholesale.

These new models of care began as a way to make care more convenient — companies like One Medical and Forward Health, which started by building and operating primary care clinics. They charge an annual fee to provide personalized and tech-enabled care and cater to employers and wealthier individuals.

If health systems can’t roll out the technology at scale, they’re going to lose to the new entrants who are building heavily around technology. A simple patient portal or interface like MyChart is not enough — the technology has to be sophisticated, dynamic, and truly engage and improve the patient experience; otherwise, health systems will lose out in a feature set comparison.