Why Humanizing Technology Maximizes Patient Engagement and Increases Financial Value for Health Systems

IT is about enabling technology systems, and digital is about making the experience of using those technologies more human and meaningful to each end-user. For example, many hospital systems send text messages, but very few are able to suggest a follow-up appointment time that actually fits the preference of patient.

Much of the patient experience has been focused on the episode once the patient walks through the front door rather than fitting the care delivery process into the patient’s existing life and lifestyle.

A digital health system can reach out to a patient about a specific care visit that should occur, providing clinical information about why the visit is important and suggesting specific times within the next three to four weeks to allow for the patient’s preference. The patient then can schedule a visit with one click.