Three Considerations to Bolster Virtual Care Services for Better Business Outcomes

As of 2018, more than half of the nation’s community health systems did not have telehealth capabilities in place. At the onset of the COVID-19 pandemic in 2020, this caused significant disruption as systems scrambled to implement a virtual infrastructure. As a result, many organizations ended up with suboptimal, expensive technologies that likely will not serve their needs in the long run.

Videoconferencing platforms have been heavily used over the past year, but the regulatory environment for telehealth and HIPAA will likely become more stringent. What’s more, consumers are now more familiar with telehealth and will continue to expect virtual options. 

Midsized healthcare systems should use this moment to initiate change and lay the foundation for long-term telehealth capabilities. Here are some top considerations they should keep in mind.