Communication and Collaboration Tools Transform Clinician Workflows

CC&C platforms were created to allow providers and clinicians to communicate securely in real time because text messaging is not a HIPAA-compliant form of communication. These tools provide a quick and efficient method for nurses, providers and auxiliary staff to reach a hospitalist when needed.

The next development was the consolidation of multiple modes of communication, including Voice over IP, onto one device with nurse call alarms and telemetry alerts. Additional functionality has been added to many CC&C platforms, including the development electronic health record and bar code medication administration integration capabilities. CC&C platforms benefit healthcare organizations by creating process improvements for clinician workflows and improving communication, which both lead to more timely care and quicker discharges, a major factor in ROI from the technology.