Establishing Digitally Enabled Healthcare – The Need to Move From High Touch to Relevant Touch

After a year that’s shaken the world, the lessons we’ve learned during the coronavirus pandemic will continue to affect our lives for months and years to come. In healthcare, one of the things COVID-19 highlighted was the true power of digital. Virtual consultations, digital triage and contact tracing provided access to healthcare at a time when it’s been safer to be apart.

Some have already started to seize this opportunity – pre-pandemic, some larger healthcare organisations were introducing technology designed to free up time for patientcare. Now this needs turbo-charging across care systems. But after a year of fighting against a crisis, this readjustment in technology’s contribution needs a sensitive implementation.