Pivoting From the Pandemic: Hospitals Need to Fix Vulnerabilities, Pursue Opportunities

As hospitals emerge from the pandemic, leaders need to analyze the internal processes of their respective organizations and understand the value of discipline, according to Caroline Znaniec, a managing director in the healthcare practice segment of CohnReznick LLP, a New York­–based advisory, assurance, and tax firm.

“That [dynamic] ties into cost management and governance overall, where there just weren't tight controls on the spend, how processes came to be, or even [how] providers were trying to ‘be everything to everyone.’ [Providers] were not concentrating on where they best deliver care in terms of outcomes, cost efficiency, quality, or the value proposition,” Znaniec said.

Continuing to embrace telemedicine is a strategy that health system leaders should prioritize in the long-term, according to Tim Susterich, chief provider network strategy and contracting officer at HealthBridge Financial, Inc., a health insurance company based in Grand Rapids, Michigan.