Ensuring Patient Engagement Technology Is Effective

In order to engage patients in their care in a meaningful and sustained way, patients must see the value in patient engagement systems.

A static repository of information like a patient portal may offer short-term benefits like retrieving test results or sending a secure message to a care team, but it doesn’t nurture ongoing engagement.

In fact, patient portals can be a source of frustration if they are difficult to navigate and provide results in medical language patients don’t understand.

Identifying and understanding what motivates patients to engage and proactively take positive steps toward better health is the first step in developing a successful program.

An effective engagement program is valuable to both patients and the organization as it strives to reduce care variation, streamline technologies, and analyze data to iterate, improve care quality and make the right decisions for the organization.