How to Measure the ROI of Digital Healthcare Innovation

The shift in healthcare from a fee-for-service model to a value-based system, coupled with the rise of the empowered patient, presents the perfect opportunity for healthcare executives to invest in digital transformation.

In order to ensure long-term success in a value-based environment, it is imperative to invest in technologies that improve patient health outcomes while decreasing operating costs.

Healthcare is constantly evolving in response to the rise of consumerism, healthcare reform legislation, and the shift towards a value-based business model. Factor in rising equipment costs, aging facilities, and clinician shortages, and this means that the industry will only continue to become more complex.

To determine the ROI of your investment across each of these groups, PwC recommends measuring across six strategic areas: customers, employees, operations, safety and soundness, infrastructure, and disruption and innovation. In addition, corresponding metrics or key performance indicators (KPIs) should be tied to each focus area.