Rushing to Implement Telehealth? Don’t Ignore Identity Management and Cybersecurity

With no other way to see patients, clinicians were forced to adopt telehealth technologies. Even those who preferred in-person visits began to see patients via video chats and telephone. It turns out that remote consultations aren’t as bad as patients or clinicians worried they would be.

Telehealth solutions represent hundreds, and in some cases, thousands of new access points to an organization’s systems. Not only do you have staff needing the telehealth app on their phones, tablets, and desktops, but now patients need to access the system via their own personal devices.

“Identity management, at its core, is making sure that the right person is getting access to their information and that the wrong people are not getting through,” explains Benson. “And not only that it’s a real identity that’s trying to get access to the system, but that you are actually who you say you are.”