Patient Technical Onboarding for a Telehealth Visit

While most of us have now figured out how to connect a video connection in our daily lives, connecting to Skype or Facetime is different than connecting to most telehealth solutions.  In fact, in many consumer cases, Skype or Facetime is calling you and you just have to answer.  In every telehealth solution I’ve seen, the patient is the one that has to click to connect to the telehealth visit. That means the impetus to join the telehealth appointment is largely on the patient and many are not as tech savvy as we’d like.

What happens when things go wrong when trying to connect?