Patient Portals Improve Healthcare Outcomes. So, Why Don’t Patients Use Them?

Despite their potential to revolutionize healthcare, patient portals face challenges, with many patients not using them due to issues like accessibility, trust, and concerns about losing human touch and privacy. Bridging the gap requires healthcare providers to educate themselves about portal features, understand patient hesitations, and communicate benefits effectively. Talking to patients, promoting awareness, and investing in digital literacy programs can enhance adoption. Prioritizing simple, inclusive design, language accessibility, and mobile functionality addresses barriers. Regularly collecting patient feedback ensures ongoing improvement. Overcoming these challenges empowers patients to utilize portals effectively, transforming healthcare delivery.

Medigy Insights

Patient portals, designed to enhance healthcare accessibility, face challenges as many users, particularly among Black and Hispanic populations, resist adoption due to concerns about privacy, losing personal touch, and a lack of awareness. Healthcare providers can bridge this gap by educating themselves on portal features, understanding patient concerns, and implementing strategies like digital literacy programs. Prioritizing language accessibility and mobile functionality, along with gathering patient feedback, ensures ongoing improvement. Overcoming these challenges empowers patients to embrace portals, unlocking their potential to revolutionize healthcare delivery.

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