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Enabling contactless technologies where consumers can view and pay their bills – including email and text options – helps consumers feel in control over their finances and creates a better patient experience, thus supporting your organization’s revenue cycle. Additionally, when patients receive their bills digitally, they are more likely to pay online, and payments are received much faster.
Not only does this help reduce collection challenges for your team, it also reduces PCI scope and your organization’s reliance on hardware devices. At the same time, it gives your patients peace of mind that their payment information is secure.
Also, when patients pay their bill online, it reduces the burden on your health system’s RCM team and ensures they have the bandwidth to focus on supporting patients with more complex inquiries.
Continue reading at healthcareittoday.com
Given the current healthcare landscape, we’re now all too familiar with, it’s hard to believe that before COVID-19 hit the U.S., only 15% of practices were using telehealth for patient care. …
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