How One Physician Practice Was Transformed by EHR-Embedded Telehealth

The pandemic presented a variety of problems when it came to continuing patient care during quarantine. The practice needed a reliable system that would enable seamless patient scheduling, HIPAA-compliant video conferencing, and billing, Miller said.

Even Miller’s less tech-savvy patients have been able to successfully use the system. They report less confusion with the setup compared with other telehealth options. Scheduling a telehealth visit drives all downstream workflows automatically, and the integration with athenahealth’s revenue-cycle services allows for a seamless billing process, he said.

“While change can be difficult to embrace, my biggest recommendation is to try telehealth, as it can add value to your practice, especially in unprecedented times like the COVID-19 pandemic. I would also advise having the telehealth solution embedded in the EHR, as it really enriches the patient-provider experience and enables much faster documentation.”