Healthcare Leaders Have an Optimistic Outlook Beyond COVID-19

The FHI identified three key trends for post-pandemic healthcare: the acceleration of virtual care delivery; a stepwise approach in digital transformation from telehealth to AI adoption; and an increased focus on building sustainable healthcare systems.

“What was surprising at the beginning was that, while we were expecting a pessimistic view of healthcare, this was not the case,” said Kimpen during the roundtable. “Healthcare leaders are optimistic. They are energized during this crisis and they are optimistic, 75% of them think that their hospital and their healthcare system will be able to deliver quality care three years from now, starting today.”

The FHI found, however, that the current focus on telehealth will likely move to investment in AI in the next three years. This could be used not only to improve processes and workflows but also clinical decision-making.