Beyond Telehealth: The Virtual Care Technology Trends That Will Transform Healthcare

The rapid upscaling of virtual care capacity and the mainstreaming of telehealth have given rise to new digital health tools. Self-triaging and contact tracing for COVID-19 infection detection are among the new breed of digital health applications that startups to big firms alike were looking at to seize the emerging opportunities.

While telehealth is now the de facto mode of accessing healthcare for most low-acuity and routine care needs, a number of related technology-led trends are quietly gaining ground as well. I discuss a few of these and their potential impact on healthcare consumer experiences.

A fundamental enabler for such seamless experiences is the integration of best-in-class telehealth and "digital front door" tools with the core EHR platform. The lack of interoperability between multiple technology platforms has been a significant challenge in developing seamless experiences consumers have come to expect.