Digital Transformation in 5 Steps

An organization needs to have goals that are sturdy enough to both sustain the implementation of transformative technology and resist the temptation to adopt an irrelevant shiny object.

An organization might choose to evaluate artificial intelligence as a technology to help with both those goals. AI could analyze EHR and insurance claims data to look for treatment patterns that both improve outcomes and reduce costs and then recommend changes in treatment protocols.

Applying AI to electronic health record data may enable us to identify differences quickly and efficiently in the effectiveness of various treatments.

AI-based bots that recognize emotions and cultural expressions may enable us to provide a richer call-center experience to our patients who have questions about their health or recent bills.