Omnichannel Digital Patient Engagement Tools Promote Care Access

Digital omnichannel patient engagement tools have the power to increase the quality of care by providing simplified care access to patients and streamlining processes for providers.

“The more that you can bring those digital entry points together, the more successful that you will be in navigating patients to the right places and boosting utilization of those digital tools,” Nooteboom said during the panel discussion.

“If you're asking patients to embrace and adopt a new communication channel, they should feel as supported as possible,” Everette explained. “If staff and providers have questions, we don't want that creating noise and doubt, and confusion with patients. We want the full team on board to make it as easy as possible for patients.”

To set patients up for sustained use of these digital tools, Soetanto explained that providers must invest time in walking them through how to use the technology.