Why You Must Now Make Virtual Care Sustainable and Safe

As we enter the second phase of the pandemic, hidden to the consumer, the tectonic plates of care delivery are shifting again. The perception of convenience has been delivered, but it is a fragile existence.

Moving consultations to Zoom was a singular problem, getting organizations fluent with how, when, and if to use it will be quite another. To say nothing of balancing the revenue cycle implications of care that could or should have been delivered in one setting, now being delivered in an entirely different one.

Ironically, the clear winners of 2020 (the remote care providers) could be the ones that suffer the most if an amassing body of evidence shows that it is not safe to see patients in this way, irrespective of the convenience to the consumer.