Why Better-Engaged Patients Are Better-Paying Patients

For many practices, patient engagement is that competitive edge. Engaging patients requires clinicians and staff to first take time and effort to understand patient needs and then deliver to the patient the resources that meet those needs.

Timing is a key element. It is essential that providers capture payment before the patient leaves the office, or else the chances of that patient paying promptly drop substantially.

For providers, it is critical to begin the payment process before a patient visit. For example, when sending appointment reminders, do not simply ask whether the patient plans to show up on time.

For providers, the prognosis is clear: To secure a more sustainable financial future, medical practices must first acknowledge the financial realities many of their patients face.