Digital Care Tools to Help Provider Settings Better Support Patients

Before COVID-19, patient expectations for the hospital experience were never higher. But in the midst of this pandemic, it’s never been more important to employ technologies that help patients feel safer, better informed, and more connected.

Patient perception of care is an important variable under today’s increasingly value-based financial model. But in this world of instant information at our fingertips, those perceptions of care drive competitive differentiation that can win a market-dominating position. Moreover, a strong move upward in favorable “perceptions” can attract the most engaged patients – those who are shown to have the lowest costs and best outcomes. Patient engagement data suggests hospitals that attract more engaged patients will win the value-based reimbursement competition.