Tips for Mastering Virtual Patient Engagement

The successful transition from in-person to audio/video interactions with patients shows strong potential to increase access and satisfaction over the long term. A Deloitte consumer survey shows 57 percent of consumers are willing to try telehealth, and 77 percent of those that have tried telehealth report high levels of satisfaction.

As consumers gravitate toward virtual healthcare services—both out of necessity as well as convenience—healthcare providers are finding that the switch to online-only interactions presents unique engagement challenges. In the face of rapid change, many providers are struggling to implement the necessary technology, and recent statistics around implementation make it easy for us to forget that telehealth is not a new concept - it’s been around for decades.