Patient Engagement, Generating Value From IT Systems Top-of-Mind for CIOs

Across the industry, healthcare IT departments are feeling intense pressure to not only unify care coordination but also optimize digital health expansion amid the COVID-19 financial aftermath, the report’s authors noted.

“While value-based payment models have long stressed the importance of patient engagement in improving health outcomes, post-COVID-19 consumers expect care experiences to be highly coordinated and highly digital, with tools for managing their health and health information. Health systems that fail to deliver on the digital experience could struggle to attract new consumers following the pandemic."

“Whereas healthcare organizations may have previously gone through the motions of patient engagement enablement for value-based care incentives,” said Sheri Stoltenberg, founder, and CEO of Stoltenberg Consulting, “the pandemic’s dramatic shift to remote care and true digital health advancement has forever transformed consumer-driven patient expectations toward taking a more active, yet convenient role in their own care journeys.”