How UnitedHealthcare Is Integrating Data to Move the Needle on Inequities

Anderson said United Healthcare is putting considerable effort into bolstering its data infrastructure, particularly as it relates to some of the most complex populations that it serves. "That work is really focused on how we take disparate data elements into our organization in such a way as to make an impact on the populations that we serve," she said.

There are several things that UnitedHealthcare has done to focus on improving its understanding of the inequities that its members and communities face. Data that comes from EHRs and care management platforms can give a very rich view of the members in terms of what their immediate and long-term needs are. The company also has built a registry of social data coming from a variety of places, first and foremost, through its own member engagement.