3 Ways to Humanize the Virtual Health Care Experience

Providers care deeply about their patients and delivering the best care possible to them. Patients want to be listened to, understood, and comforted.

Active engagement for patients could be, for instance, app-based prompts to confirm their symptoms and communicate concerns to providers the day of the visit or a friendly text message with a link to join the visit minutes before starting. For providers, it might look like a virtual assistant that reminds physicians to follow up with patients depending on what the outcome and treatment plan of a particular visit was.

Telehealth, of course, can never replace in-person interactions between patients and caregivers. But as experiences during the pandemic have proven, it has the potential to improve the convenience and quality of care.Its future adoption, however, heavily depends on its ability to support a trusting relationship between patients and physicians.