Using Telehealth to Serve Disparate Populations

A telemedicine partnership between Exalta Health and University of Michigan Health-West is bridging gaps in specialty care for uninsured, under-insured, and refugee populations. By integrating remote and in-person care, patients like Armando Ruiz receive needed services without financial barriers. With Exalta's diverse language support and U-M Health-West's specialty care, the partnership addresses unique challenges. Despite initial barriers to telehealth adoption, Exalta's trusted reputation among Spanish-speaking patients facilitates remote care. The hybrid model, augmented by tools like TytoCare, facilitates efficient diagnoses and treatments. For U-M Health-West, remote care enhances community visibility and access, amplifying their impact with minimal resource investment. This innovative approach reflects the evolving landscape of healthcare delivery and the imperative to serve diverse populations effectively.