Telehealth is Here to Stay - Long After the Pandemic

The pace of innovation has never been faster. Facing a global pandemic, companies of all sizes, across all industries and in every corner of the world have focused their attention on how to best meet the rapidly evolving needs of their end users quickly and at scale. They’ve launched digital payments, omnichannel shopping options and contactless services to keep their customers happy and their businesses afloat.

Perhaps no technology accelerated as quickly during the past year and a half as that of telehealth. Although telehealth is not new, advances in video meeting apps, smartphone availability and broadband access are enabling more use cases. In 2020, many of those use cases included delivering expanded types of care digitally, driven by the Covid-19 pandemic. In fact, Gartner analysts noted that “while the pandemic delayed some technology investments, other investments like virtual care were dramatically accelerated. Indeed, telehealth remains the most common technology investment area for 2021.”