Google Cloud BrandVoice: Competing In Virtual Care Will Require Innovation Beyond Video Calls

As both patients and practitioners embraced previously discouraged or inaccessible communication channels to facilitate appointments during the pandemic, they discovered that virtual care offers better, more convenient access in many circumstances. Virtual care makes it easier for doctors to serve patients when and where they need, including greater opportunity for same-day appointments and greater flexibility after hours or on weekends. According to Amwell’s annual Physician and Consumer Survey, both doctors and patients expect to use telehealth more often; the survey notes that prior to COVID-19, on-demand urgent care was the most common telehealth use case, but that virtual appointments are now embraced across all specialties.