How Providence Rapidly Scaled Up Remote Patient Monitoring

Using Twistle, patients send text messages three times a day to share their vital signs. Nurses can send a link to video chat with the patient and use an online dashboard to monitor vitals collected from pulse oximeters and thermometers.

At Providence, the remote monitoring program has an 87% compliance rate from patients, meaning they respond to text messages from nurses. The health system credits the compliance to the fact that patients don’t have to download an app or log in to a portal.

Patients also find the technology easy to use, providing a net promoter score of 70, which is considered a high score for healthcare technology and patient communication solutions, Providence executive said.

Providence plans to continue the COVID-19 remote monitoring program through the end of the public health emergency and then “sunset it,” Schlegel said.