Lessons Learned From Telemedicine During COVID-19 and How Organizations Can Scale and Adapt

Given the expected demand and the high stakes involved with providing care during a pandemic, how can healthcare providers learn and adapt? One key area for enabling scale is to improve scheduling. Providers need to use software tools for dynamic frictionless scheduling, so it’s as easy as possible for every patient to use, whether they’re a 25-year-old tech expert or a septuagenarian who struggles with texting.

Healthcare providers must improve telehealth services with a robust UI experience. The network infrastructure needs to manage many requests and process appointments, changes, and questions efficiently. During the early stages of the pandemic, too many healthcare sites and systems failed due to demand.

Providers will need to refine their teleconference offerings over time, by recognizing telehealth consultations and interactions take multiple forms.