Four Reasons Why the Digital Front Door Needs a Digital Mailroom

Today’s healthcare consumer deserves a focused effort from their health system to provide a personalized and compassionate financial experience. Health systems in 2020 must collect patient payments to keep the lights on. However, rather than risk earning a reputation for prioritizing the business and bottom line above all else, consider digital-first billing and payment experiences for patients to be an extension of good bedside manner.

Providers increasingly realize that affordable payments are table stakes for patient loyalty. Nearly one-third of patients would switch providers, even if it was more inconvenient for them if it meant they could access affordable payment options like getting financial help or access to a payment plan.

Combining the digital mailroom with a digital-first billing strategy ensures patients have a safe, secure, and consumer-friendly channel to engage with their provider.