Accelerating Telemedicine - An Interview With Mike Carter of Mass General Brigham

This episode explores the changes that a large health system made to adapt their virtual care programs to the COVID-19 pandemic as well as some speculation about what the future of virtual care and telemedicine look like post-pandemic. Mike Carter of Mass General Brigham in Boston, MA joins the podcast to share some of his decade-plus of experience leading telehealth platform development for a large integrated delivery network.

HIMSS recently released research on consumer preferences for telehealth and drawing from this data we discuss the market pressure posed by direct-to-consumer telehealth companies and the clear future preferences of younger patients for virtual care visits. While there may be some immediate impact on primary care and other revenues, Mike Carter believes that traditional providers will be able to leverage the eventual need for in-person services to retain market share.