How to support employees with a simpler health care experience

A combination of innovative digital strategies and high-touch member advocacy helps create personalized benefit experiences for employees. With today’s economic and social pressures, employees now have different expectations from their work and benefits. They want more, and small businesses are feeling the pressure to rethink their strategy for attracting and retaining talent in a competitive labor market. To build a best-in-class member experience, a focus on making health care more personal with a simplified end-to-end approach works to help members find quality care, manage health care costs and deliver a whole-person approach. Digital resources can help guide employees to quality care. New UnitedHealthcare members receive information to get started even before their plan’s effective date. When they sign into the member website myuhc.com®, they can view personalized onboarding and claims videos.