Using Tech to Improve Patient Engagement in the New Normal

Although it has struggled to keep pace with other industries in digital adoption, the healthcare industry can move fast when it must. The industry’s response to COVID-19 makes that clear. Almost overnight, the healthcare ecosystem took action to provide care for those in need and expanded access through telehealth at a scale never seen before. Looking ahead, there is an opportunity to use this tragedy as a spark for positive change to sustain and accelerate the digital advances made to engage patients more effectively and reshape healthcare.

Some healthcare providers may revert to business as usual post-pandemic. However, those with greater vision will use this time to accelerate innovation and make substantive changes to improve the healthcare experience and drive better more affordable care.