Powerful Advice on Three Ways to Address Health Equity and Access to Care Needs

Organizations across the country are re-evaluating their approaches to diversity and inclusion in the hopes of creating experiences that are fair, equitable and welcoming for everyone. Recently, the NRC Health Collective, a group of healthcare leaders, met to discuss their organizations’ diversity, equity and inclusion work.

What is critical is to achieve unity between diversity, equity and inclusion goals and other goals within the organization, and to allow those channels to fuel strategic growth. “Our industry needs to make it easier for healthcare leaders to know where to start gaining insight on complex issues around diversity and inclusion,” says NRC Health Chief Growth Officer Helen Hrdy. “The best place to start is with a comprehensive understanding of consumers. We must empathize with consumers to learn how to create a more inclusive experience for them. Healthcare organizations also need to consider that 99 percent of a patient’s life happens outside the hospital care setting—so inquire about those narratives. To do so can have a profound impact on a sense of understanding while helping you deliver outcomes from your strategic goals.”