How to deliver more innovative, more personalized primary care

Consumerism has taken over healthcare. Patients are in the driver's seat, and they are demanding high-quality customer service and more personalized experiences aided by digital tools. During a workshop at Becker's Hospital Review's 13th Annual Meeting, sponsored by MDVIP - the country’s leader in affordable, membership-based, preventive care - John E. Schmidt, MDVIP’s executive director of health systems, discussed major consumerism trends and innovative ways that hospital organizations can better align their existing primary care offerings with community needs. Primary care is often the entry point for patients’ healthcare journey and where customer loyalty starts. By thinking creatively about innovative models for delivering personalized care, health systems can better meet both consumers' and physicians’ needs, generate a predictable, currently unrealized revenue stream and improve their competitive position. MDVIP is a proven solution driving measurable value that strengthens network integrity.