How CRM Technologies Drive a Connected Patient Experience

As technology continues to fuel changes in consumers' healthcare expectations, a customer relationship management (CRM) system can help hospitals and health systems create a more tailored patient experience, which they have come to expect from other industry interactions. During a Sept. 9 webinar hosted by Becker's Hospital Review and sponsored by Cerner and Salesforce, industry experts discussed how CRM technologies enrich patient interactions by pulling insights from their health data and communicating with them via their preferred modalities

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Cybersecurity Success in the Evolving Healthcare Environment

Cybersecurity continues to be an incredibly important healthcare topic, and leaders in this space are realizing that cyber attacks and incidents are inevitable. In order to improve their security …

Posted Oct 23, 2020