How consolidation, automation and incremental improvements can help RCM

Health systems have increased their focus on digitization of patient interactions across multiple departments including the revenue cycle. To continue improving the patient experience, organizations must find ways to consolidate and automate more repetitive tasks to realize incremental improvements that can contribute to overall ROI. During an executive roundtable sponsored by Change Healthcare at Becker's 10th Annual CEO + CFO Roundtable, Patrick Drewry, vice president of patient engagement, and Lukasz Szulc, vice president of technology product and transformation, both of Change Healthcare, facilitated a discussion on the challenges of creating a patient-centered RCM experience as well as ideas on how to do so successfully. By consolidating departmental solutions and further automating those high-volume, mundane tasks in the revenue cycle, health systems can continue to improve the revenue management process and the overall patient experience.