Healthcare on the Other Side: Changing Payer-Provider Relationships in a Post COVID-19 Landscape

COVID-19 has disrupted the sense of normalcy in healthcare delivery and its disruptive impact on the payment and delivery system will be felt for the foreseeable future. The relationship between payers and providers must be redefined in the post-pandemic healthcare industry. The current trends affecting healthcare operations associated with COVID-19, particularly those impacting providers’ current relationships with payers, are providing actionable insight into how the relationship between payers and providers must evolve.

As providers assess changes in their operational landscape and plan for economic recovery, providers would be well-served by being proactive in understanding and implementing their payer contracting options. Below are strategies providers should consider.